New First Palmetto Website:

A new will be launched in the coming weeks. Access to online banking will remain the same.

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FAQs Subpage - grandparents visiting daughter and grandchild

Frequently Asked Questions

While your calls and other methods of contact are always welcome, we compiled a list of our most common questions. These questions cover First Palmetto Bank's Online Banking, Mobile Banking, and Bill Pay Products. If you do not see an answer covered here, please don't forget to visit our Customer Education Center to see if one of our video tutorials will be helpful.

Online Banking FAQs
  1. What is Online Banking? What can I do with Online Banking?

    Online Banking is a tool that enables you to use a personal smart device or computer with an internet connection to conduct basic banking functions online. These functions include viewing your accounts’ balances, viewing your transaction history, transferring money between your bank accounts, downloading your account history, reviewing eStatements, viewing your current stop payments, using our CheckFree Bill Pay to pay your bills online, and organizing your transaction history by category.

  2. How much does it cost to use Online Banking?

    Our Personal Online Banking is a free service available to all of our customers with accounts.

  3. What is the availability of Online Banking?

    Online Banking with First Palmetto Bank is available 24x7x365 for your convenience.

  4. What accounts am I able to access through Online Banking?

    You can access your checking, savings, certificate of deposit (CD), individual retirement, and loan accounts from the Online Banking service. Our Online Banking product is intended to give you as much access, security, and versatility as possible.

  5. How far back can I view my transactions?

    Online Banking will automatically show the current month's transactions and information. However, the previous years’ worth of eStatements are archived so you may view all transactions for the past year via this means.

  6. Can I use filters to arrange how I view my account transactions?

    Transactions can be filtered by date or amount (including a range). Additionally, you may manually categorize your transactions and view them by category, check number or use conditional searches to locate desired transactions.

  7. Can I download my transactions for use with personal or business financial software?

    Yes, for both Personal and Business Online Banking, downloadable formats are available for Quicken™/QuickBooks™ (.qbo), Microsoft Money (.ofx), or as a comma-delimited text file (.csv). Additionally, Business Online Banking supports the use of QuickBooks™ Web Connect which makes downloading your transactions to QuickBooks smoother.

  8. How long does an Online Banking session last? Can I be logged out after a certain period of time has passed?

    The timeout for inactivity timeout for each account is 15 minutes. This is to reduce the chances of you inadvertently leaving a window up for prying eyes to view.

  9. What is required to view Online Banking?

    Firstly, you will need a computer or smart device with an internet connection. You will need the latest version of one of the following browsers with to best support Online Banking: Microsoft Internet Explorer(11+ recommended), Mozilla Firefox, Google Chrome, or Safari. Please note that while Microsoft Edge is supported, some users have experienced trouble while using this browser, so we strongly suggest switching your default browser for Windows 10.

  10. How do I access Online Banking for the first time?

    Please follow the prompt/link labeled “Sign Up.” You will need information specific to the account in order to setup Online Banking.

  11. Help! I’m locked out of Online Banking or I’ve forgotten my password!

    Click the “Login Help” link located on the Online Banking login screen if you have forgotten your password. If you are locked out, please give your local branch a call or call us at 1.800.922.7411 during business hours for help.

  12. Is Online Banking secure?

    Online Banking requires a secure (https) connection to login. For our Personal Online Banking customers, security questions and a changing password requirement provide additional levels of security. Keep in mind with security questions that information can sometimes be viewed from social media accounts, so we advise all of customers to come up with custom or unique answers to each question that are not viewable elsewhere.

    Our Business (Commercial) Online Banking customers will be issued a two-factor authentication device that provides an added level of security. Please contact your local branch regarding two factor authentication if you have further questions.

Mobile Banking FAQs
  1. What is Mobile Banking at First Palmetto Bank?

    Mobile Banking can be thought of as an extension to Online Banking. Mobile Banking is primarily the First Palmetto Bank Mobile App available in both iTunes (iOS) and the Google Play (Android) official stores. Additionally, we offer a mobile-friendly version of Online Banking accessible by virtually any smart device on the market. Included in Mobile Banking are text alerts (subject to carrier fees) and balance text banking.

  2. What features does First Palmetto Mobile Banking support?

    The Mobile App supports include viewing your accounts’ balances, viewing your transaction history, transferring money between your bank accounts, reviewing eStatements, viewing your current stop payments, using our CheckFree Bill Pay to pay your bills online, making mobile check deposits, and sending and receiving money via Popmoney.

  3. What accounts are available for viewing in Mobile Banking?

    Mobile Banking is currently only available for Personal accounts that are either checking, savings, or money market accounts. You may also reference your loan account, although payments and other tasks may not be applied from the mobile app.

  4. Can I deposit checks using your Mobile App?

    Yes, you can use Mobile Deposit to deposit a properly completed and endorsed check.

  5. Is there an additional cost for Mobile Banking?

    While there is no additional charge for the use of Mobile Banking, there is a per-item charge for depositing checks through Mobile Banking.

    All regular transaction fees and account fees associated with your accounts at First Palmetto Bank will apply. There also may be additional data and text costs related to accessing your First Palmetto Bank Mobile App. Please check with your wireless carrier if you do not know your charges.

  6. How do I enroll in Mobile Banking?

    You must already be enrolled in Online Banking. Once you are fully enrolled in Online Banking, please login to your account and click the “Profile” link where you will click on "Enroll Now."

    Complete the enrollment process by sending yourself a link to download the First Palmetto Mobile App. Alternatively, you may proceed to either the iTunes or Google Play stores and download the mobile app.

CheckFree Bill Pay FAQs
  1. How much does CheckFree Bill Pay cost?

    For Personal Banking accounts, CheckFree Bill Pay is available at no additional cost. For our Business Banking accounts, please contact your local branch for details.

  2. Is it possible to schedule recurring bill payments?

    Yes, your schedule can include weekly, semi-monthly, and monthly recurring payments. The final payment of a recurring payment scheme is designated by a "Final Payment Date."

  3. How do I enroll in CheckFree Bill Pay?

    Login to First Palmetto Bank Online Banking and click the “Bill Payment” link to begin the enrollment process.

  4. When I add a new bill payment merchant, how quickly will the change update?

    When you update the information for the bill payment account, the changes are implemented almost instantly.

  5. Can I use CheckFree Bill Pay with all of my accounts?

    Only checking accounts can be used for bill payment purposes.

  6. Who can be paid using the CheckFree Bill Pay system?

    Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone - charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) should not be paid through our online bill payment system. Read the Terms and Conditions of the Bill Payment Service under the caption - Exception Payments.

  7. Is there a limit to the number of Bill Payment accounts I can setup?

    Yes, you are limited to one CheckFree Bill Pay account.

  8. Can I pay my bills on the weekend?

    Yes, First Palmetto Checkfree Bill Pay prefills the payment date with the earliest possible day.

  9. If I schedule multiple bill payments for a single day, how will my account be debited - as a lump sum or separately?

    Each bill payment is debited separately.

  10. When is the money for the payment withdrawn from my account?

    If the payment is sent electronically, the funds for the payment are withdrawn from your account on the due date. Otherwise, the funds are withdrawn when the check is presented to First Palmetto Bank. Keep in mind, however, that you should always have funds available to cover the payment on the scheduled payment date.

  11. Are all debits and credits sent out at the same time?

    Yes, they are all sent out at the same time.

  12. How do I place a “stop payment” on CheckFree Bill Pay?

    A payment may be edited or deleted any time before the "process date." Payments that have been remitted electronically cannot be stopped.