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Secure E-mail

First Palmetto Bank now offers its customers the ability to send a secure email to the bank. It is the best way to communicate with us and the ONLY way to be sure your confidential information (account numbers and tax ID numbers) is delivered safely.

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Why Secure Email
By itself, Internet email is an insecure communications channel. Messages sent via standard Internet email travel in "plain text" and cross many networks before reaching their final destination. As a result, an opportunity exists for prying eyes to eavesdrop on email messages as they traverse these various networks. Since confidentiality cannot be guaranteed, standard Internet email should not be used to exchange sensitive or private information such as social security numbers, bank account numbers, etc.

How Secure Email Works
When the Bank sends you a secure email message, the message is sent to a secure data center where it will be held for you to retrieve. At the same time, a notification message is sent to you to inform you that a SecureMail message is waiting to be retrieved. The notification message will contain a link to a secure web site. Simply click on the link, log into the secure web site, and retrieve your message.

Create Your Account
The first time you access SecureMail, you will be prompted to create an account. Supply your email address and password to establish your account. You will use this password each time you log into SecureMail. A confirmation message will be sent to the email address you entered. You will need to click the link in the confirmation email to complete the account set up process. You can now begin using your SecureMail account.

Retrieving a Secure Email
When First Palmetto Bank sends you a secure email message, you will receive a notification message via standard Internet email. Click the link contained in the notification message to be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can read your SecureMail, download it to your computer, or send a secure reply message.

Sending a Secure Email
To send a SecureMail message to the Bank, click on any SecureMail link on the Bank's web site. You will be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can create a new SecureMail message by clicking on the "Compose" tab.

Additional Information
With security issues at the forefront, First Palmetto Bank has implemented ZixCorp secure email solutions to protect our email communications, ensuring all personally identifiable financial information remains confidential.

For both our employees and our e-messaging partners, ZixCorp makes secure communications easy. ZixCorp's services allow us to send encrypted email messages to anyone, whether they are ZixCorp customers or not.

Secure messaging ensures against card fraud and consumer identity theft. It's also an effective way to conduct financial business. To protect consumer data and comply with improved best practice standards, all email communication you receive from us containing personally identifiable financial information will take advantage of ZixCorp encryption services. First Palmetto Bank prides itself in its customer service and believes this new feature will provide both safety and convenience to our customers.


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